| Guest Services |
| Discover the many time saving options that WARMSPRINGS has to support you with service discounts, shopping, gifting and loyalty programs that say “thank you” and reward you for your continued business and kind referrals. |
POINTS + REWARDS PROGRAM
With certain purchases of products or services, our loyalty reward program earns you points toward any WARMSPRINGS service or retail products.
100 pts = $1.00 |
· New Clients receive 500 pts for making the their next appointment during their first visit check-out.
· Clients receive 200 pts when they spend over $75+ on any service.
· Clients receive 100 pts when they purchase $12+ on any retail product. |
REFERRAL CARD PROGRAM
Someone like you means the World to us! Guests like you are why we love what we do and the reason for our success. Share the beauty—refer a new guest and each of you receive $10 off your next visit. We kindly ask that the referred guest have an appointment made with WARMSPRINGS before receiving the discount. |
| THINGS YOU SHOULD KNOW |
| Punctuality — we greatly appreciate your punctuality so that all guests can be accommodated. We understand circumstances may arise that impact your arrival and we will do everything possible to accommodate you. However, in some cases it may be necessary to shorten or reschedule your services. |
| Cancellations — To better serve the needs of all our guests, we request 24 hours advance notice when canceling an appointment. A cancellation with less than 24 hours notice may result in a charge of all services scheduled. If 3 appointments have been cancelled or missed without a 24-hour notice, a pre-payment will be required via MasterCard, Visa or Discover before your next appointment. |
| No children under the age of 12 are allowed in the Salon|Spa unless they are receiving scheduled services. We apologize for any inconvenience this may cause you. Please know that because of the chemicals and implements used in our Salon|Spa, as well as the comfort of our guests, this decision has been made in the best interest of all our children. We will gladly reschedule your appointment with no penalty to accommodate you another time. Again, our apologies for any inconvenience. |
| Deposits — We ask for a credit card deposit when booking two or more services and with groups of three or more persons. The only time a charge is applied to the credit card is if a cancellation within 24 hours or a no-show occurs. |
| Online Survey — At WARMSPRINGS, we are interested in all our guest’s suggestions. Please let us know how we may better serve you. For your convenience, you can fill our Experience Survey online at www.warmspringsdayspa.com and receive 20% off any one AVEDA retail product on your next visit. |
| Scheduling — For your convenience, we encourage you book your next appointment upon checkout. Once it's done you won't have to worry and we will call you to confirm your next appointment. To schedule appointments, please call us at 717- 263-0111 as our systems are not designed to make appointments via e-mail. |
| Team Philosophy — We encourage our guests to try alternative stylists, as we work as a team. Whether it's price, convenience or just giving a new perspective, we are confident you will find a consistently high level of professional care from all of our team members. |
| Tipping — We consider tips a gift. Most guests choose to tip and our team members greatly appreciate that. Usually, the guests follow the same tipping guidelines they would in a restaurant. Our salon coordinators will be happy to provide you with tip envelopes or tip slips and take care of the disbursement. |
| Speak Up — Your opinion matters. Our clients are our best advisors. Please do not hesitate to let us know how we can do better. Feel free to contact the owner at any time. You will find the Contact the Owner link under the Contact Us link at the top right of the website. |
