We understand that our guests are the only factor in determining our sucess. We are completly dedicated to treating you to the finest services and products available. Our mission is to exceed your expectations on every visit. To help us achieve this goal, we would appreciate your evaluation of us. To show our appreciation, we will email you a $10 gift card good for any service or product. This survey should only take 1 or 2 minutes. Thank you for making us better.
Phone etiquette and friendliness of staff when making your appointment.
EXCELLENT
GOOD
FAIR
POOR
NOT ACCEPTABLE
N/A
 
If you experienced our voice-messaging system, was your message returned promptly (within the same business day)?
EXCELLENT
GOOD
FAIR
POOR
NOT ACCEPTABLE
N/A
 
Were you placed on hold while making your appointment?
YES
NO
 
Were you greeted when you walked through the front door?
EXCELLENT
GOOD
FAIR
POOR
NOT ACCEPTABLE
N/A
 
Was check-out fast and efficient?
EXCELLENT
GOOD
FAIR
POOR
NOT ACCEPTABLE
N/A
 
Was your stylist/technician running on time?
EXCELLENT
GOOD
FAIR
POOR
NOT ACCEPTABLE
N/A
 
Was their appearence and conversation appropriate?
EXCELLENT
GOOD
FAIR
POOR
NOT ACCEPTABLE
N/A
 
Did you receive a comprehensive consultation from your stylist/technician?
EXCELLENT
GOOD
FAIR
POOR
NOT ACCEPTABLE
N/A
 
Were you educated about the service performed and the products used?
EXCELLENT
GOOD
FAIR
POOR
NOT ACCEPTABLE
N/A
 
Cleanliness of the facility?
EXCELLENT
GOOD
FAIR
POOR
NOT ACCEPTABLE
N/A
 
How satisfied were you at the value of the service(s) you received?
EXCELLENT
GOOD
FAIR
POOR
NOT ACCEPTABLE
N/A
 
Overall, my experience with WARMSPRINGS has been:
EXCELLENT
GOOD
FAIR
POOR
NOT ACCEPTABLE
N/A
 
In one sentence, what would be the first thing you would address OR change as an owner of WARMSPRINGS?
 
How did you first hear of WARMSPRINGS?
Referred
Radio
Newspaper
Trade Publication
Outdoor Sign
 
Do know and understand our Points + Rewards Program?
YES
NO
 
Were you given a $10 off Referral Card to pass to a friend?
YES
NO
 
Were you given an Experience More card?
YES
NO
 
Please type your first and last name
 
Please feel free to provide any additional comments to help us serve you and our guest’s better.
 
EMAIL MY $10 GIFT CARD TO THIS EMAIL ADDRESS: